NDIS Quality and Safeguards Commission
For a concern about an NDIS provider or worker. You can complain anonymously, and you don't have to come to us first.
Feedback & complaints
Tell us how we're going.
Positive or critical, we want to hear it — and we'd love to hear your success story too. Your name and contact details are completely optional: feedback is handled with care and confidentiality, and it can be 100% anonymous.
Your feedback changes things.
Clear, specific feedback helps us improve our services, and we aim to respond as promptly as we can. You're never obliged to accept a support — or a staff match — that doesn't meet your expectations; if something isn't right, tell us and we'll work on it with you.
Rather talk to someone? Call 03 4410 8243 or email reception@u-choose.com.au.
Outside U-Choose
Other ways to raise a concern.
You can always go straight to an independent body, or bring someone to support you. Need an interpreter? Call TIS National on 131 450 and ask for us.
Aged Care Quality and Safety Commission
For a concern about aged-care services, including Home Care Packages and Support at Home.
Help from an advocate
An independent disability advocate can help you raise a concern and speak up for you.
Older Persons Advocacy Network (OPAN)
Free, independent advocacy for older people using aged care.
More about your rights as a participant: Participants & families.