Say hello
Call, email or book a meeting. Tell us a little about you and what you're looking for.
Participants & families
Getting started is the easy part.
No jargon, no pressure, no wrong questions. Here's exactly what happens when you reach out — and everything you might want to know before you do.
Four steps
From hello to your first support.
Meet your team
We'll chat through your goals, plan and preferences — no jargon, no pressure.
Craft your supports
Together we build a support plan and match you with the right people.
Get started
Your supports begin, and we keep checking in to make sure they're working for you.
Funding, explained simply
Whatever your funding, we make it work.
NDIS agency, plan or self-managed; a Home Care Package or Support at Home for older Australians; or private, fee-for-service. Not sure what you have or what you're entitled to? Bring your paperwork to a chat and we'll walk through it together.
NDIS — Agency managedNDIS — Plan managedNDIS — Self managedHome Care PackageSupport at HomePrivate / fee-for-service
We hear you
Good questions
Asked all the time.
Not necessarily. We support NDIS participants (agency, plan and self-managed), Home Care Package and Support at Home clients, and private clients. If you're unsure, we'll help you work it out.
Echuca–Moama, Shepparton and Deniliquin. If you are outside these areas, please get in touch to discuss options.
Yes — that's the whole idea. We work hard on the right staff match during intake, and the final decision rests with you. If a match isn't right, tell us and we'll find a better fit — no offence taken.
After a first chat about your needs and plan, we work to get you started as soon as we can.
Yes — cooking, fitness, woodworking, weekly bus trips, social groups, an after-school program and school-holiday fun. All abilities welcome; see the Programs page.
Our Participant Portal lets you see your schedule, review your budget in real time and approve invoices in one click.
Your rights
Feedback & complaints Informed choices, every step.
You're never obliged to accept a support — or a staff match — that doesn't meet your expectations. Tell us and we'll work on it with you, no offence taken. And if you ever want to raise a concern outside U-Choose, the NDIS Quality and Safeguards Commission is there for exactly that.
NDIS — official website
How to apply, your plan, and updates on NDIS policy.
NDIS Quality and Safeguards Commission
Regulates NDIS providers and protects participants' rights and safety.
Make a complaint to the NDIS Commission
How to raise a concern about an NDIS provider or worker — you can also do it anonymously.
NDIS Code of Conduct
The standard of behaviour every NDIS provider and worker must meet.
Rights of people with disability
Your right to choice and control over your supports, and how those rights are protected.
NDIS pricing arrangements
Objective information about NDIS prices, on the NDIS website.
Looking for local services beyond ours? See our community resources.
Participant Portal
Your plan, in your pocket.
See your schedule, watch your budget in real time and approve invoices in one tap — through our secure Participant Portal.
Live budget
Know where your plan is at, always.
Your schedule
Every upcoming support, one glance.
One-tap approvals
Invoices approved in seconds.
After-hours line
Our on-call line, 0437 768 917.